• 专利附录
  • 专利说明
  • 权利要求
  • 类似技术
  • 同族专利
  • 引用文献
  • 法律状态
  • 优先权
    • 专利摘要:
    PURPOSE: A client management system for a delivery business is provided so that a number of clients can be increased by displaying client transaction information on a screen in reception of calls from the clients, and introducing appropriate products to the clients. CONSTITUTION: When a client makes an order call(10), a call receiver searches client information in a client database(20). When the client information exists, an address and transaction contents of the client are displayed on a monitor screen(30). The call receiver exchanges greetings with the client on the basis of the transaction information of the client(40). The call receiver inputs order contents(50), and confirms the order contents on the monitor screen(60). Thereafter, the call receiver outputs and prints an order letter for delivery(90), and returns to the client information for updating(100), thereby forming a reliable client database. When the client information does not exist, the call receiver inputs the client information and takes an order from the client at the same time(55). On the other hand, when the client does not live in an apartment(80), the call receiver prints a route map for the delivery(90).
    公开号:KR20020005561A
    申请号:KR1020010082372
    申请日:2001-12-21
    公开日:2002-01-17
    发明作者:정경희
    申请人:정경희；
    IPC主号:
    专利说明:

    Customer data administration system of distribute occupation
    [6] The present invention relates to a customer management system of an order delivery workplace,
    [7] When a telephone order comes in, the outgoing telephone number is interlocked with the customer database and responds with information about the displayed customer so that the user can display intimacy and print out the order form to ensure accuracy in the kitchen and delivery. It is about a customer management system.
    [8] Special considerations are given at workplaces that receive and deliver phone orders, especially restaurants, where the owner can hear the voice when the owner answers the phone. You can get a good impression, but the employees who work part-time had limitations no matter how kind the training.
    [9] In addition, if a mistake occurred while accepting orders over the phone, the customer may be missed because of hate by regular customers due to delays in delivery.
    [10] In order to solve the above problems, the present invention, when the incoming call to the PC connected to the computer to search the customer database to show the customer's address and the transaction history so far on the screen.
    [11] If you answer the phone while looking at the customer information, even if you have been a long time or not the owner can provide more greetings and consideration to the customer can get the customer's heart.
    [12] If there is no customer information, input data such as address and name, input order details, and check the contents while viewing the screen to prevent errors.
    [1] 1 is a flow chart of a customer management system of the present invention.
    [2] 2 is a display screen of the telephone order reception state of the present invention.
    [3] Figure 3 is a view of the printed order and the daily history of the present invention.
    [4] 4 is a display screen of the sales status and current outstanding items by time of the present invention.
    [5] Figure 5 is a perspective view of a cash register and caller ID display device extended the function of the present invention.
    [13] In order to achieve the above object, the present invention in order acceptance,
    [14] When an incoming call is received (10), the customer database of the connected PC is searched for the presence or absence of customer information (20). If the information is present, the monitor displays the address and the transaction details so far (30). While making detailed greetings while watching (40) and entering an order while receiving an order (50), and checking the order history while viewing the screen (60), the second step: print out the order form (70) and deliver it to the kitchen (90) In order to utilize the customer's specialty, the third step is to return to update the customer's information (100).
    [15] If there is no registered customer's information (53), the customer's information is entered first and at the same time via the fourth step where the order acceptance screen is shown (55).
    [16] In addition, if the customer address is not an apartment (80), and prints out the map (85) and includes a fifth step to refer to the delivery (90).
    [17] Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.
    [18] 1 is a flow chart of a customer management system of the present invention.
    [19] When a customer's order call is received (10), the customer database is searched for the presence or absence of customer information (20). If the customer's information is present, the customer's address and transaction details are displayed on the monitor screen (30). The detailed greeting greetings can be made while looking at the transaction information (40), thereby securing a friendly heart of the customer.
    [20] While receiving the order, immediately enter the order (50), while viewing the screen to check the order history (60) to eliminate the error of ordering error, print out the order form (70) to use in the kitchen and delivery (90) (92) It is convenient for priority management, and if there is a customer's specialty, the user can return and update the customer's information (100) to have a more robust customer database.
    [21] When the incoming customer's phone number (10) retrieves the customer information in the customer database (20), if there is no customer information (53), the screen that allows you to accept the order at the same time and enter the customer's information is displayed ( 55), after inputting and confirming the customer information and the order information, the printing of the order form 70 proceeds as described above.
    [22] In addition, if the customer address is not an apartment in the delivery (80), print out the map (85) to refer to the delivery (90) so that even a part-time student working for a while can easily handle the job, you can check the sales status by time (91) It is a customer management system of a convenient order delivery company because it can always manage the outstanding items (92).
    [23] In recent years, the memory device and the display window 111 of the calling number display device 110, which are released in recent years, are applied to the system of the present invention, and the built-in small printer 112 can enjoy the effect of the invention without a computer.
    [24] The cash register can also enjoy the same effect by installing the system of the present invention.
    [25] As described above, in the present invention, since the customer's call is displayed on the screen, the customer transaction information is displayed on the screen, so that the customer can be greeted with a friendly greeting, and the friendly menu can be obtained. Mistakes can be prevented so that they can secure regular sales and increase sales.
    [26] Customer information is accumulated every transaction, so special services or events for excellent customers can be carried out, which is more advantageous for securing regulars. There is also an advantage to designing management.
    权利要求:
    Claims (4)
    [1" claim-type="Currently amended] In accepting delivery orders,
    When an incoming call is received (10), it searches for the presence or absence of customer information in the customer database of the connected PC (20), and if there is information, shows the address and the transaction details so far (30)
    The detailed editorial greetings while viewing the customer's transaction information (40), enter the order details while receiving the order (50), and check the order history while viewing the screen (60) The second step: and
    Printing and printing the order form (70) and utilizing it in the kitchen and delivery (90), and if there is a specialty of the customer, returns to update the customer's information (100)
    Customer management system composed of.
    [2" claim-type="Currently amended] The method of claim 1,
    If there is no registered customer's information (53), the fourth step that the order reception screen is displayed at the same time as the customer's information input (55)
    Customer management system comprising a process via.
    [3" claim-type="Currently amended] The method according to claim 1 and 2,
    Instead of a PC connected to the telephone, the storage device and the display window 111 of the caller ID display device 110 are expanded, and a small printer 112 is built-in.
    Customer management system comprising a.
    [4" claim-type="Currently amended] The method according to claim 1 and 2,
    Extending the storage and display 111 of the cash register instead of a PC connected to the telephone
    Customer management system comprising a.
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    同族专利:
    公开号 | 公开日
    引用文献:
    公开号 | 申请日 | 公开日 | 申请人 | 专利标题
    法律状态:
    2001-12-21|Application filed by 정경희
    2001-12-21|Priority to KR1020010082372A
    2002-01-17|Publication of KR20020005561A
    优先权:
    申请号 | 申请日 | 专利标题
    KR1020010082372A|KR20020005561A|2001-12-21|2001-12-21|Customer data administration system of distribute occupation|
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